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FREQUENTLY ASKED QUESTIONS
Updated:
5-15-2007
1.
I see some hosts offering "unlimited bandwidth". Why don't
you offer this?
Technically speaking, there is no such thing as "unlimited
bandwidth". Someone has to pay for the traffic somewhere -
and if you check the fine print of some service agreements
from companies who claim to offer "unlimited bandwidth",
you'll probably find that they do charge for traffic over
a certain amount. We dispense with the fine print.
2.
Is there a minimum time contract/commitment?
Not
at all. You can pay monthly, quarterly,
or yearly (yearly pay is done with
a money order in US funds). You
can also cancel at any time (see
the Acceptable
Use Policy for policies regarding
this).
3.
How soon will my account be set up and ready for use?
Your
site can be uploaded to our servers immediately after receiving
the welcome email, which will contain the IP address for your
account, plus the password for the username chosen during
sign-up. In fact, we recommend that clients start uploading
their site as soon as possible after setup is complete, so
that once domain transfer is completed, the site will be available
for use by your visitors.
4.
Do I have access to update my site 24 hours a day?
Yes.
Whether you're a day person or a night owl, your site is available
for you to update, 24 hours a day, 7 days a week.
5.
Do you offer a money back guarantee?
Yes.
If for any reason during the first 30 days you are not completely
satisfied with any of our services, we will cancel your account
and refund your money for that month's service. It is that
simple!
6.
How do I get my email?
If
you're familiar with your email client's setup, use the following
information to retrieve email from your POP account:Incoming
mail (POP3) server: mail.yourdomain.com ...Outgoing mail (SMTP)
server: mail.yourdomain.com unless your ISP blocks port 25.
In this case, use your ISP's outgoing mail server. Please
remember to check "my Outgoing mail server requires authentication".
7.
I want to get started right away, but my domain name hasn't
transferred/isn't in the database yet. How do I do it?
You
can upload your page(s) immediately after you receive the
welcome email by pointing your FTPclient to the IP address
you were assigned when you opened your account. After your
domain is fully propagated through the system, you can upload
to yourdomain.com. Be sure to upload your files to the public_html
directory.
8.
Is my site backed up and how often?
Yes,
backups are done daily on all servers.
9.
I changed my control panel password and now I can't get in.
Passwords
are case sensitive and are limited to 8 characters. If you
entered a password longer than 8 characters please try entering
the first 8 characters when logging into your control panel.
10.
What are your server specifications?
Our servers are
a mix of Pentium and AMD server classes. All servers are at minimum 2.8Ghtz with 2 Gig of of DDR RAM, running CentOS with cPanel.
11.
Where do I find your phone number?
We're
sorry, but at this time we do not have a phone system in place
to properly handle customer support over the phone. In order
to best serve our customers we utilize email and
support
tickets which insures that our customers are helped in
an orderly fashion. If you have any questions concerning the
information related to our web site, please email our support
team with your question, and we will happily answer you.
If you have a technical problem, please fill out a
support
ticket.
12.
Will you install a bulletin board for me?
Yes we will! If
you would like a bulletin board installed, please contact
vbinstall@f5hosting.com
with the following information:
Domain
name or IP
Board Admin name
Board Admin password
Board Admin email address
(If installing a vBulletin) VB Customer Number & Password
You
MUST have a valid vb license before we can install any VBulletin.
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Here
is the list of prices for board installations:
- First
time install - FREE
- Second
install and up - FREE
- All
upgrades are - FREE
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